99.5% On Time Delivery. Quality isn't just about product, it's also about process. Through our continuous improvement programs, we have tuned our internal processes of material stocking, order management and processing scheduling to culminate in order accuracy and delivery performance that few steel suppliers can match. Near-perfect quality is a source of pride for us and the foundation of loyalty from our customers.
99.9% Order Accuracy. Our quality performance is less than one error in 1000 line items processed. In the rare event that an error occurs, the president of the company gets personally involved to manage the review and corrective action process. But quality is everyone's responsibility at Riverfront Steel and all employees are "deputized" to identify and eliminate potential sources of error, waste or non-value added activity.
Same goes for safety. We have an enviable safety record, both in our facility and in the field, because our people are well-trained and empowered to implement measures that will improve their work environment.
Experience and Training
|Riverfront Steel personnel average over 10 years of experience. New hires undergo a lengthy training and probation period, and many do not make the cut. Those who graduate to 'wear the blue shirt' receive cross training so they can assist in multiple operation areas.|